The company
With over 104 cinemas nationwide, this internationally known cinema group operates a significant number of the most frequented cinemas in the UK – entertaining almost a third of all moviegoers every week.
The challenge
Hygiene and cleanliness contribute greatly to the quality of any entertainment experience. In cinemas, for example, huge volumes of sugar-filled drinks lead to higher-than-normal build-ups of uric acid in toilets – something that’s easy for customers to criticise, but notoriously difficult to deal with as the problem recurs every day.
Partly as a result of expansion over the years, this cinema chain had found itself with 73 suppliers providing cleaning services. As a result, there was a need to streamline this service provision and make costs savings, without losing the flexibility provided by ‘local’ companies.
Our approach
Jani-King makes a difference by taking an ‘under-the-microscope’ approach to the services we provide. Every last detail of our client’s requirements is examined thoroughly. Starting with just one site, we carried out an audit of the client’s needs and identified several ways to improve efficiency without comprising on quality.
The key lay in timing. With an en masse turnover of visitors to each premises, that meant understanding how moviegoers behaved when they were on the premises, and getting to know the traffic patterns of film buffs as a whole during any week.
The results
We made some small, but important changes to the cleaning schedules, and (working together, taking feedback from our teams) introduced ways of working more efficiently during peak traffic periods. Our performance was measured on a daily basis, with quality control sheets needing approval by our client before sign-off. As a result of our improvements in quality and the cost-savings we were able to offer, Jani-King rolled out a comprehensive service to the client’s entire estate over a three year period between 2008 and 2010.