The company
Wagamama and Jani-King have a lot in common. We both use a blended mix of franchises in our worldwide operations, we were both ‘born’ in 1992, and we’re both award-winning enterprises with a focus on high standards of hygiene. Wagamama has 70 restaurants in the UK, with a high density of locations in the London area.
The challenge
Wagamama was looking for a supplier with whom they could centralise their cleaning services – with a more ‘hands-on’ feel for control over hygiene and cleanliness in their restaurants. Diners expect nothing less than delicious food, prepared in the cleanest surroundings, and the company has a set of high ethical standards that they wanted to promote in every aspect of their operation (cleaning services included!).
Our approach
Delivering services to a range of locations across the UK and guaranteeing quality control is one of our specialties. Taking full advantage of our blended service mix (communicating schedules and expectations to teams managed by our franchises across the country, as well as our centrally-managed personnel), we were able to raise standards consistently, from day one right across the restaurant chain.
The results
Wagamama’s clients see next to nothing of our services taking place, which is the way it should be. In a restaurant environment, owners have to rely on cleanliness and hygiene levels being taken for granted – and our quality control procedures ensure that this happens at Wagamama. In addition to the savings that we’ve implemented, the consistency of our services is what we’re proud of most. We’re confident that Wagamama and Jani-King UK will be celebrating our 20th birthdays together, next year.